Legal

Refunds & Cancellation Policy

Last updated: 30 October 2026Version 2026-10-30

Lakes Cosmetics Limited (company number 14630747), trading as Walker Formulation Academy

This policy explains how you can cancel an order with Lakes Cosmetics Limited, trading as Walker Formulation Academy, how refunds work, and what you can do if something is wrong.

Key points

Courses: at checkout you ask for immediate access and acknowledge that your 14-day right to cancel the course content ends once access begins.
Courses with tutor feedback or live sessions: cancel within 14 days and we refund the price minus a proportionate amount for what has been provided.
Club: cancel within 14 days and we refund the unused part. After that, cancel any time and keep access to the end of the paid period. Nothing renews automatically.
Wallet top-ups: cancel within 14 days and we refund the unspent balance.
Faulty content or services: your Consumer Rights Act 2015 rights always apply.
Refunds are made within 14 days to your original payment method. To cancel, email [email protected].

This summary is for convenience. The full text below is what applies.

Contents

1. Who this policy applies to

1.1

This policy forms part of our Terms & Conditions and uses the same defined terms. Sections 2 to 9 apply to Consumers. Section 10 applies to Business Customers.

1.2

Nothing in this policy affects your statutory rights, including under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

2. Your 14-day right to cancel

2.1

As a Consumer buying online, you normally have the right to cancel a contract within 14 days without giving any reason. The cancellation period ends 14 days after the day the contract is made (the day we or Link confirm your order).

2.2

For digital content and services, the law lets you ask us to start during those 14 days. What you agree to at checkout affects what happens if you then cancel, as explained in sections 3 to 6.

3. Online courses

3.1

Immediate access

We supply Courses with immediate access only. At checkout you ask for access to start immediately and acknowledge the effect on your right to cancel by ticking this box, which is needed to complete the order:

I want access to start immediately. I understand that once access begins I lose my 14-day right to cancel the course content. If the course includes tutor feedback or live sessions and I cancel within 14 days, I will pay for what has been provided.

Your right to cancel the Course’s digital content ends when access begins, as you asked and acknowledged at checkout. We confirm your request and acknowledgement by email after your purchase. You keep your rights if the content is faulty (section 7).

3.2

Courses with tutor feedback or live sessions

If a Course includes services, such as tutor feedback on assignments or live sessions, and you cancel within 14 days after asking us to start, we will refund the price minus a proportionate amount for the services provided and the content you have accessed up to the time you tell us you are cancelling. We will work out that amount fairly, in proportion to what has been provided, and explain it to you.

4. Club membership

4.1

Within 14 days

At checkout you ask us to start your Membership straight away by confirming:

Start my membership now. If I cancel within 14 days, I will pay for the part of the period already provided.

If you cancel within 14 days of buying a Membership period, we will refund the unused part: the price minus a proportionate amount for the days already provided. We confirm your request by email after your purchase.

4.2

After 14 days

You can cancel at any time. Your access continues until the end of the period you have paid for, and no further payments are taken. In fact no payment is ever taken automatically: each period is a separate purchase, and nothing renews. We do not refund the remainder of a period after the 14-day cancellation period, unless the Membership is faulty or the law requires it.

4.3

Free trials

A free trial costs nothing and ends by itself. There is nothing to cancel or refund.

5. Live sessions booked separately

5.1

If you cancel a Live Session within 14 days of booking and before it takes place, we will refund you in full.

5.2

If you cancel after a session has started or taken place, we will refund the price minus a proportionate amount for the part already provided. If we move or cancel a session, you can choose a new date or a full refund for that session.

6. Wallet top-ups

6.1

Your account wallet is prepaid credit for use on our platform (for example, AI assistant usage). You can cancel a top-up within 14 days and we will refund any unspent balance from it.

6.2

After 14 days, unspent balance is refunded on request when you close your account, except where it was given to you free of charge or as a promotional bonus.

7. Faulty content or services

7.1

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described, and services must be provided with reasonable care and skill. These rights apply whether or not you asked for immediate access.

7.2

If something is wrong, tell us at [email protected]. Depending on the problem, you are entitled to:

for digital content: a repair or replacement, or, if that is impossible or not done within a reasonable time and without significant inconvenience to you, a price reduction, which may be up to the full price;
for services (such as tutor feedback or Live Sessions): repeat performance, or, if that is impossible or not done within a reasonable time, a price reduction, which may be up to the full price.

7.3

If faulty digital content damages your device or other digital content because we did not use reasonable care and skill, we will repair the damage or pay you compensation.

8. How to cancel

8.1

To cancel, tell us clearly before the cancellation period ends. You can:

email [email protected] from the address on your Account, with your name and order details;
use the model cancellation form below (you do not have to); or
write to us at Lakes Cosmetics Limited, Rydal Holme, Rydal, Ambleside, LA22 9LR, United Kingdom.

If your receipt came from Link, you can also contact Link at support.link.com.

8.2

It is enough to send your message before the 14 days end. We will acknowledge your cancellation by email.

9. How refunds are paid

9.1

We will refund you within 14 days of the day you tell us you are cancelling (or, for faults, of the day we agree that you are entitled to a refund), using the same payment method you used. We do not charge a fee for refunds.

9.2

Where Link was the seller, Link processes the refund, which may be made in the currency you paid in. Your bank or card issuer may take a few days to show it.

9.3

When a refund is made for a Product, access to that Product ends.

Please contact us before raising a chargeback with your bank. Most problems can be solved quickly by email, and this does not affect your right to use a chargeback.

10. Business customers

10.1

The statutory cancellation rights in sections 2 to 6 apply only to Consumers.

10.2

A Business Customer may cancel a Course order for a full refund if no one has yet accessed the Course. Once access has begun, a Course cannot be cancelled. A Membership can be cancelled at any time, with access continuing to the end of the paid period, without refund for that period.

10.3

If a Product is faulty, we will put it right or, if we cannot do so within a reasonable time, refund the price of the affected part.

11. Model cancellation form

You may use this form, but you do not have to. An email to [email protected] saying that you are cancelling is enough.

(Complete and return this form only if you wish to cancel the contract.)

To: Lakes Cosmetics Limited, Rydal Holme, Rydal, Ambleside, LA22 9LR, United Kingdom. Email: [email protected]

— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following digital content [*] / service [*]:
— Ordered on [*] / received on [*]:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

[*] Delete as appropriate.

12. Contact us

Questions about cancellations or refunds: [email protected]. See also our Terms & Conditions.

Lakes Cosmetics Limited

Trading as Walker Formulation Academy

Private limited company registered in England and Wales, company number 14630747

Registered office: Rydal Holme, Rydal, Ambleside, LA22 9LR, United Kingdom

Email: [email protected]

Phone: +44 7919 897263

Website: wfacademy.org